In this modern era, phone calls and emails have been playing a steady role in getting better sales results. With the time, outbound text messaging has become the most effective tool to boost the profit levels.
Nowadays, most of the people read messages within 30 seconds. This fabulous read rate brings a golden opportunity for the outbound call centres to boost the sales result.
Of course, we aren’t saying to stop calling or sending emails. But somewhere outbound text messaging has the upper hand on the other tactics when it comes to getting the desired results.
Do you want to know how outbound text messaging can help in boosting the sales results? Have a look at the following points that will surely solve all your queries:
Most of the business owners avail outbound call centre services from the reputed BPO firms to promote the products or services on a large scale. There is no doubt that agents of outbound call centres have the ability to reach to a maximum number of prospects within a short time span.
But sometimes agents disturb the potential customers by making calls during the business hours. Consequently, agents get thrashed by the prospects and this aspect somewhere also affects the sales result, which, in turn, leads to a loss of business.
On the contrary, outbound text messaging cuts all the hassle and ensures better results. Additionally, the productivity of agents also gets increased as all they need to do is send an attention-grabbing message to all the targeted prospects. Furthermore, this aspect not only ensures consistent branding but also saves a lot of resources.
All in all, if you want to get your hands on the better sales results, make contact with a reputed call center India outsourcing company.
Increases answer rate
Usually, it is said that outbound call centre services are good for nothing because of the poor sales results. But it doesn’t mean that agents of outbound call centres are not putting efforts to achieve the better results. Poor answer rate is the aspect that always leads to the undesirable results.
Usually, potential customers don’t answer calls when they see an unknown number. Consequently, this fact leads to a poor contact rate. Here, the significance of outbound text messaging gets increased. This is so because if agents send an SMS to let prospects know about the upcoming call, this aspect will surely bolster the answer rate.
Moreover, there is a high possibility that potential customers can call-back during their free time. Therefore, it is significant for the call center India outsourcing companies to make use of outbound text messaging for better sales results.
Reduces the no-shows
Being an owner of a business, you should know that the best way to get better sales results is meeting the potential customer face-to-face. But sometimes agents of call centres ruin all their efforts by making so many reminder calls to prospects. This fact leads to poor results.
Contrariwise, sending messages to potential customers to remind about the appointment not only reduces the no-shows but also keeps the hassle of rescheduling at bay.
So, if you are an owner of an outbound call centre and want to ensure a maximum number of successful meetings, start sending appointment reminder messages rather than making calls.
Better feedback results
Are you wondering how sales are related to the feedbacks? Let me help you with this. Actually, customer’s feedback always plays a crucial role in the business’s growth. This is so because feedback always reveals the positives and negatives of the products or services. Needless to mention, if companies rectify all the issues and come up with the reliable products, better sales results will be on the cards.
To get better feedback results, outbound messaging always get more preference as compared to the calling. The primary reason behind that is text messages always have the higher response rate because these maintain the reader’s comfort level.
So, it is advisable for all the call center India outsourcing companies to invest extra money in outbound text messaging for better outcomes.